SLA
Assurance, Rather Than Angst: Field Service
That Truly Delivers
Field
service, by its nature, occurs in a mobile
environment. The question is how well you’re
equipped and how effectively you navigate
your entire field service process – even
when parts of it occur back at the office.
Any mobile
field service application can help you
eliminate paperwork and save time; most will
help you measure SLA adherence after the
fact. Dexterra Field Service gives you
visibility into service level agreements
while you’re prioritizing your calls so you
can send your best field tech to solve the
most critical customer issues and let your
less experienced techs handle the routine
calls.
What's On
Your Mobile Field Service Checklist?
While some
software vendors can deliver at least some
of the features you need and others can
deliver most, with Dexterra Field Service,
you know you’re covered:
-
Delivers prioritized job information via
real-time notification
-
Enables access to critical supporting
job information from the field
-
Captures work performance detail
including cycle count, item numbers,
task performed, time, expense and image
capture
-
Manages inventory and delivers automatic
supply replenishment notifications
-
Creates up-sell/cross-sell opportunities
while on-site with customer
-
Provides work confirmation through
digital signature capture
-
Automates field operations through
standardized business rules, ensuring
consistency, statistical integrity, and
high-quality work
-
Ensures availability of customer,
contract, SLA, pricing, and product
information
Beyond the
Basics of Mobile Field Service
But that’s
only part of the solution. You need more, so
why settle? We built our software
specifically to meet our customers’ needs –
all of them:
Mobilize
Your Field Service Process Fast
Dexterra
Field Service – a mobile composite
application – provides rich functionality
right out of the box designed to support
your business processes. It requires minimal
integration effort and allows you to easily
create new applications using existing
components. The result? You can use and
customize your software much faster than
ever before.
Keep It
Simple for Your Field Service Workers
Your field
workers need solutions that make their jobs
easier, not more complicated. Created by
people who have actually done field service
work, Dexterra Field Service guides your
workers every step of the way with
industry-leading best practices built right
into Dexterra applications.
Enjoy the
Payback from SLA Adherence
Any
effective mobile application should simplify
your field service activities and data
entry, so you can improve field service
effectiveness – and your bottom line. The
real value is in how easy it is to make
intelligent decisions that can drive SLA
performance – and customer satisfaction –
higher.
Evolve
With a Full Mobile Business Software Suite
Your
business doesn’t stand still and neither
should the software that supports it.
Whether you need to change existing
processes to address a single need, add more
functions to an existing application, or
expand to meet the requirements of multiple
departments, Dexterra can evolve with you
every step of the way.
Don’t
Break the Bank When You Mobilize Field
Service
What will
it take to make sure your field service
software keeps up with your business and
provides all the features you need? In many
cases, it requires expensive developers and
consultants to hard code changes. In the
end, your total cost of ownership
skyrockets. With Dexterra, you gain a
risk-free mobile field service solution
comprised of composite applications built in
languages you already know - .NET and Java.
You can easily and cost-effectively modify
your field service application to keep pace
with your business.
Can Your Field
Service Application Do All This?
-
Implement quickly and at low cost, yet
still map 100% to your industry- and
company-specific business processes?
- Guide
your service people through best
practices so they can focus more on
customer satisfaction and less on
paperwork?
-
Provide complete visibility into
customer records and product information
regardless of how many back-end systems
they reside in?
-
Deliver a future-proof path for evolving
your application to match your
ever-changing business needs?
- Adapt
to business trends and process changes
with little to no coding required?
- Work
alone or as part of a mobile software
suite rated by Gartner as “visionary”?
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